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Roaming not working in Mexico

Claretevrywhere
Newbie
Posts: 1
Registered: ‎16-10-2022

Roaming not working in Mexico

Hi all. I arrived in Mexico yesterday, connected automatically to MovistarEE, roaming working fine then I hit my cap and it stopped. Realised there was a £33.33 charge just to connect! So I paid it to clear my account, reset my cap but it still won't let me use any data. Got the texts saying I can now use all services. Have also restarted my phone. Any idea what to try next?
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,484
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Registered: ‎30-06-2016

Re: Roaming not working in Mexico

@Claretevrywhere 

Mexico is in band 3 and costs a fortune (data £6 per MB), see https://www.plus.net/help/mobile/roaming-and-international-calls/

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
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Registered: ‎27-04-2007

Re: Roaming not working in Mexico

Hi @Claretevrywhere It's likely we'd need to increase your smartcap to allow the extra spending. Feel free to send me a PM with your full name and mobile number.

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 Adam Walker
 Plusnet Help Team