Roaming in Sweden
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- Re: Roaming in Sweden
04-06-2017 9:43 AM
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Roaming in Sweden doesn't seem to work, anyone managed it successfully? I am on a road trip passing through Holland, Germany, Denmark, and now in Sweden on route to Norway. Each new country I have successfully roamed except Sweden, no luck in towns cities or motorways. PN web chat suggest it's a local network issue, and that there is nothing wrong with my account, smart cap not reached etc. It's definitely not a signal issue as phone finds loads of networks just won't connect to any. All PN offered was that they don't guarantee roaming services, pretty useless support as they won't even recognise it as an issue.
Anyone know if roaming works in Norway as will be staying there for about 5 weeks
Thanks for any suggestions - have done all the usual
Fixed! Go to the fix.
Re: Roaming in Sweden
08-06-2017 8:44 AM
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Hi Phil_b!
I'm sorry to hear that you've been experiencing loss of service whilst abroad and although we work hard to provide a continuous high standard of service within the UK, I'm afraid there's no guarantee of service availability overseas.
When roaming abroad, It depends entirely on the signal strength, functionality with the masts and local network in that particular area and I'm afraid this isn't something we have control of.
I would however, advise to search for a network manually and connecting to the network this way, if the foreign network allows.
If you have any further queries, don't hesitate to get in touch!
- Rebeka
Re: Roaming in Sweden
08-06-2017 8:47 AM
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Re: Roaming in Sweden
08-06-2017 9:25 AM
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but EE do support roaming in Sweden!. These problems with roaming in certain countries seem to be a PlusNet problem, possibly with the preferred network list on the SIM. From information I've seen on here they don't appear to be a local network signal problem instead they appear to be an authentication problem.
They (PlusNet) really need to address this problem, particularly in EU countries like Sweden since come the 15th it's going to be an EU requirement to 'Roam like at home'
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Roaming in Sweden
08-06-2017 7:17 PM - edited 08-06-2017 7:20 PM
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Re: Roaming in Sweden
14-06-2017 11:04 AM
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Re: Roaming in Sweden
15-06-2017 11:43 AM
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I am just back from a holiday in Sweden and had zero coverage the whole time. I tried getting PlusNet support but it was so slow (private message to a support team member, reply back the next day asking for my authentication details, reply back to her, and then no reply for about 3 days while she was off... completely useless) all saying that I just need to turn my phone off and on, or select a roaming option manually - none of which worked of course.
My husband, on the other hand, had two phones with him (Vodafone and O2 I think) both of which worked seamlessly from the moment we landed. PlusNet need to sort themselves out and tell the truth, I'm very cross.
Re: Roaming in Sweden
15-06-2017 12:31 PM
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Hi,
I have same issue in Berlin (no authentication to the network)
Any advice?
Thanks
Re: Roaming in Sweden
15-06-2017 5:20 PM
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Re: Roaming in Sweden
16-06-2017 1:33 PM
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Thank you so much for persisting with that - now perhaps PlusNet community staff will actually look into Roaming problems a bit more rather than just fobbing us off with the standard advice. Let's hope that EE fix it! (and for other countries too?)
Re: Roaming in Sweden
16-06-2017 1:48 PM
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Re: Roaming in Sweden
14-07-2017 10:07 AM
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14-07-2017 6:21 PM
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