Roaming data usage
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Roaming data usage
28-10-2017 2:29 PM
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I've recently returned from a holiday in America. In Birmingham airport I switched my phone to airplane mode before take off. Being aware of the high roaming charges I also disabled roaming on my phone and turned mobile data to off. Internet access was only available by wifi which I used in my US hotel. During my visit I used the previously wifi downloaded maps and GPS to find my way around. During this time I was constantly reminded by my phone that roaming was off. My return was via Dublin where I used the Dublin airport wifi after turning off airplane mode which I forgot to activate on the flght back to Birmingham. In Birmingham I enabled roaming and enabled mobile data.
My data allowance had been 2% used before the trip and 80% immediately afterwards.. I am at a loss to understand why. I've just used maps/GPS again with mobile activated and I am now capped at 100% used. Have I done something wrong here. All maps were downloaded using my home wifi.
Re: Roaming data usage
28-10-2017 2:43 PM
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You can sign on to your account and see usage by day.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Roaming data usage
28-10-2017 3:00 PM
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First of all thank you for your response.
As t I didn't use any data since roaming/mobile was off and I only used previously wifi downloaded maps how come my data allowance was used . Also could you please explain what you mean by "your allowance wouldn’t be impacted and you’d have a huge bill". I have a £10 cap which has been used and I don't understand how.
Re: Roaming data usage
30-10-2017 9:30 AM
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Hi @obersalz!
Thanks for getting in touch!
This does sound unusual - from what you've said I also wouldn't expect there to be huge charges on your account.
I'd definitely like to look into this for you!
Can you please send me a Private Message with your mobile number so I can access your account and look into it?
Thank you!
-Oli
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