Roaming data charges despite phone settings

[#1]

My latest bill includes some (very small, but non-zero) charges for roaming data, during a time when I was abroad, and had mobile data turned off on my phone. The itemized bill shows 0MB, and charges of a few pence on each of several days. How can this happen?

[#2]

Hi @scottme, thanks for getting in touch.

I am very sorry to hear there have been charges applied to your account when you had your mobile data turned off. We'd be happy to investigate this for you, in order to do this please private message:

-your full name
-your full address including postcode
-your mobile number

Regards

[#3]

I'd be happy to send a private message but I cannot see how to do that!

[#4]

Does this work @scottme https://community.plus.net/t5/notes/composepage/note-to-user-id/45784

For future reference, click on the name of the person beside their avatar you wish to message.

Click the 'Send Private Message' button on the lower right of screen.

[#5]

Have just had this exact problem. Currently abroad and mobile data been off, small roaming charge being applied each day. Had this once before but was fobbed off, but now have a completely different phone too. Any ideas?

[#6]

Hello @harj,

We are sorry to hear that this has occurred when your mobile data was switched off. So that we can investigate this further for you, please can you private message me with the details below;

-Your full name
-Your full address including postcode
-Your mobile number

-Handset make and model

Kind regards