cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming data charges despite phone settings

Highlighted
scottme
Newbie
Posts: 4
Thanks: 3
Registered: ‎16-06-2010

Roaming data charges despite phone settings

My latest bill includes some (very small, but non-zero) charges for roaming data, during a time when I was abroad, and had mobile data turned off on my phone. The itemized bill shows 0MB, and charges of a few pence on each of several days. How can this happen?
5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 389
Thanks: 47
Fixes: 29
Registered: ‎02-05-2017

Re: Roaming data charges despite phone settings

Hi @scottme, thanks for getting in touch.

 

I am very sorry to hear there have been charges applied to your account when you had your mobile data turned off. We'd be happy to investigate this for you, in order to do this please private message:

-your full name
-your full address including postcode
-your mobile number

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
scottme
Newbie
Posts: 4
Thanks: 3
Registered: ‎16-06-2010

Re: Roaming data charges despite phone settings

I'd be happy to send a private message but I cannot see how to do that!
Moderator
Moderator
Posts: 27,931
Thanks: 2,177
Fixes: 236
Registered: ‎14-04-2007

Re: Roaming data charges despite phone settings

Does this work @scottme https://community.plus.net/t5/notes/composepage/note-to-user-id/45784

For future reference, click on the name of the person beside their avatar you wish to message.

Click the 'Send Private Message' button on the lower right of screen.

Customer and Forum Moderator. Windows 10 Firefox 67.0 (64-bit)

harj
Newbie
Posts: 1
Registered: ‎19-01-2019

Re: Roaming data charges despite phone settings

Have just had this exact problem. Currently abroad and mobile data been off, small roaming charge being applied each day. Had this once before but was fobbed off, but now have a completely different phone too. Any ideas?
Plusnet Help Team
Plusnet Help Team
Posts: 791
Thanks: 141
Fixes: 23
Registered: ‎22-01-2018

Re: Roaming data charges despite phone settings

Hello @harj,

 

We are sorry to hear that this has occurred when your mobile data was switched off. So that we can investigate this further for you, please can you private message me with the details below;

 

-Your full name
-Your full address including postcode
-Your mobile number

-Handset make and model

 

Kind regards

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team