I’m unable to access data in Amsterdam. I get the error Could not activate mobile data network. I have reset my network settings and taken the SIM card out and put it back in but still no luck. Is this a know issue as voice works?
I'm afraid there's no guarantee of service availability overseas. When roaming abroad, we don't have full control of the signal strength, functionality with the masts and local network in that particular area.
We do advise that if you're struggling to connect to a network to try numerous troubleshooting steps. These are as follows:
> Re-booting your handset
Turn the handset off
Remove the SIM card
Leave it for a couple of minutes
Replace the SIM card
Turn the handset on
This will refresh the signal and attempt to re-establish a connection with the local network.
> Manually connecting to a network
We do advise that you may need to manually search for a local network and attempt to connect this way. The networks to connect to in Amsterdam are:
KPN Tel Netherlands
Digicel Netherlands Antilles
All handsets vary dependent on their make and model however, a general search on an Android handset would be:
From the home screen, tap and drag the Notifications bar downwards.
Tap the Settings icon.
Scroll to and tap More networks.
Tap Mobile networks.
Tap Network operators. If prompted tap OK.
Tap the required network.
> Trying the SIM in another handset
If possible, try using a friend/family members handset that is unlocked to all networks to see if the SIM has any network connectivity in an entirely different device.