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Roaming Charge Confused

Seasoned Pro
Posts: 3,285
Thanks: 195
Fixes: 12
Registered: ‎01-06-2010

Roaming Charge Confused

Went to South Tenerife March 11th and get home yesterday for short break. On plusnet mobile account online is rather confused because I checked usage allowance. Been using 21 SMS that would be £0.42p and 33MB Data that would be £1.45p total cost inclusive VAT of £1.87p.


But under smart cap why it saying 163 SMS for 32p and 469 MB data for £1.20p total £1.52p but charged at £1.82p with 0.18p left in the smart cap. (I only use 21 SMS and 33MB data in Tenerife in total) cos I using hotel WiFi (free)


It's appear very confused.


South Tenerife Zone 1 charge are :

SMS 0.02p

DATA 4.4p per MB

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 56
Fixes: 5
Registered: ‎16-12-2016

Re: Roaming Charge Confused

Good morning goldenfibre,

You should find a full breakdown of each charge if you scroll down your bill in your 'My Account, but I'll be happy to take a look over that with you and explain what's happening there. Smiley

Would you like to click on my name and send me a private message with your account details?

Thanks for getting in touch!