Roaming Charge Confused

[#1]

Went to South Tenerife March 11th and get home yesterday for short break. On plusnet mobile account online is rather confused because I checked usage allowance. Been using 21 SMS that would be £0.42p and 33MB Data that would be £1.45p total cost inclusive VAT of £1.87p.

But under smart cap why it saying 163 SMS for 32p and 469 MB data for £1.20p total £1.52p but charged at £1.82p with 0.18p left in the smart cap. (I only use 21 SMS and 33MB data in Tenerife in total) cos I using hotel WiFi (free)

It's appear very confused.

South Tenerife Zone 1 charge are :

SMS 0.02p

DATA 4.4p per MB

[#2]

Good morning goldenfibre,

You should find a full breakdown of each charge if you scroll down your bill in your 'My Account, but I'll be happy to take a look over that with you and explain what's happening there. 

Would you like to click on my name and send me a private message with your account details?

Thanks for getting in touch!