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Roam like at home

Newbie
Posts: 1
Registered: ‎16-07-2018

Roam like at home

I have just been to the Faroe Islands and was not able to ' Roam as at Home'.  I checked before I went and it is on the list.

The Faroe Islands are a Danish Territory but they are not part of the EU and never have been.

How many other places on the list are not available?

1 REPLY 1
Aspiring Pro
Posts: 121
Thanks: 21
Fixes: 6
Registered: ‎25-11-2016

Re: Roam like at home

Hi @Ro

 

thanks for getting in touch!

I'm very sorry to hear you had some issues while roaming in the Faroe Islands, this certainly shouldn't be the case as the Faroe Islands are classed as a Roam Like at Home destination. 

The network we have a roaming agreement with in this area is Faroese Telecom, you may have to manually select this network and adjust the settings on your handset to correctly connect. 

 

Unfortunately we can't always guarantee full service abroad as this does depend on international masts which we have no control over as a network provider. 
I'm very sorry for any inconvenience this may have caused you, if you'd like to discuss this further just drop me a message and I'll be happy to help. 

 Sarah Stewart
 Plusnet Help Team