Restricted Service, failed direct debit again. No answer from customer services.
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Restricted Service, failed direct debit again. No answer from customer services.
18-03-2019 7:48 PM
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Every month get some fobbed off story and assurance it will not happen again. Been on the phone to customer services multiple times only to get cut off once it gets to about 20-25 minutes. Push options 3 to leave and they answer instantly.
And apparently this can affect your credit score as well.
Re: Restricted Service, failed direct debit again. No answer from customer services.
19-03-2019 9:33 AM
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Sorry to see this @knfruitbat,
Please drop me a private message with your mobile number, address and postcode and I'll be able to help out.
Re: Restricted Service, failed direct debit again. No answer from customer services.
20-03-2019 10:47 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 9:18 AM
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I have been having this problem as well. It just goes on and on and on. You will find that although this problem is entirely the fault of Plusnet they will expect you to sort it out.
Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 9:19 AM
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Hi there @knfruitbat
Thanks for getting back to us.
I am sincerely sorry to hear that the issues you and your daughter are experiencing are still occurring. I haven't been able to check if you sent the details Adam asked for above. Could you pop me a PM with the info requested above so I can investigate and help resolve this for you.
Thank you.
Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 9:34 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 9:38 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 9:40 AM
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You might like to have a look at the Resolver website. Their comments in respect of Plusnet are not particularly reassuring but they do tally with my experience.
Re: Restricted Service, failed direct debit again. No answer from customer services.
21-03-2019 11:48 AM
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Hello @knfruitbat,
Adam is currently out of office at the moment so we are unable to find this information that you have sent, please could you pop a PM over to me and I can investigate this further for you.
Thank you.
Re: Restricted Service, failed direct debit again. No answer from customer services.
22-03-2019 12:02 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
24-03-2019 12:42 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
24-03-2019 3:09 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
24-03-2019 3:29 PM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
28-03-2019 8:17 AM
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Re: Restricted Service, failed direct debit again. No answer from customer services.
28-03-2019 9:11 AM - edited 28-03-2019 9:15 AM
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You should know by now that it seems PN staff seem to send these requests to customers having problems just before they go off shift.
I'm sure they dont do it deliberately they simply don't realise, no matter how many times they do it,
and actually addressing that their processes don't work in any way correctly or reasonably simply doesn't come to their mind.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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