Reset voicemail to default greeting
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Re: Reset voicemail to default greeting
07-11-2019 2:38 PM
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Thanks for getting back to us @susiee
Our Ops team have raised this with our suppliers to reset your voicemail to its default greeting.
To change the amount of rings before voicemail kicks in, I believe the number to dial is **61*07870020555*11*30#
The 30 is how many seconds the phone will ring before it goes to voicemail, I also believe this can be changed to 15, 20, 25 or 30. I had a similar query earlier this year Here and this seemed to be the answer.
Re: Reset voicemail to default greeting
07-11-2019 5:08 PM
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Thanks will try that!
Re: Reset voicemail to default greeting
07-11-2019 5:12 PM
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No problem @susiee
Let us know how it goes, we'll also update you when we know more
Re: Reset voicemail to default greeting
07-11-2019 5:22 PM
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Following putting in the above code it came up with "Call Forwarding has been successful" - no indication on how to reduce the ring seconds ... but .... drum roll .... got the greeting back ... hooray! Not sure if the code you gave me for the ring time made it work or it was already installed back
The ring reduction is the only issue now - I'll read the other thread to see if I am doing something wrong as it didn't say anything about 30/20/15 seconds etc
Re: Reset voicemail to default greeting
07-11-2019 5:28 PM
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I've got a feeling that particular code (for the ring time you mentioned) was actually the correct code to reinstall the greeting as it was one of the codes I had listed the other day (before we knew my voicemail had been switched off)
07-11-2019 5:28 PM
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Thanks for getting back to us @susiee
I'm happy to see you managed to get your greeting reset to default. If you're wanting to shorten the number of rings, are you typing in **61*07870020555*11*30# changing the 30 to a lower value?
Re: Reset voicemail to default greeting
07-11-2019 5:31 PM
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Oh sorry - got you now - the 30 before the # tag .... oh right - didn't realise until now!! Yes will try that and change the 30 to 15 or 20 - cheers
Re: Reset voicemail to default greeting
07-11-2019 5:36 PM
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Perfect!! Success - thank you so much for all your help - phew!
Re: Reset voicemail to default greeting
07-11-2019 6:02 PM - edited 07-11-2019 6:02 PM
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Excellent! 😁 That's good to see @susiee
No problem, let us know if there's anything else you'd need help with.
Re: Reset voicemail to default greeting
08-11-2019 7:01 PM
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Once again huge thanks Gandalf - all working perfectly today!
Re: Reset voicemail to default greeting
09-11-2019 8:13 AM
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Glad to hear it's working for you!
Please let us know if you need any further assistance,
Thanks.
Re: Reset voicemail to default greeting
16-11-2019 11:50 AM
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Hi,
I've still got the issue, I keep trying it and nothing has changed as yet.
Regards,
Vince
Re: Reset voicemail to default greeting
16-11-2019 7:09 PM
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Hi there @VinceUK,
Apologies to hear this issue is still ongoing and for the inconvenience caused.
I've sent an internal chase email to our operations team in regards voicemail reset, although they are not in during weekend hours but we'll update you as soon as we get the update.
Thanks.
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