Reset voicemail to default greeting
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- Re: Reset voicemail to default greeting
05-11-2019 1:29 PM
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I can't seem to find updated posts regarding this issue so apologies for duplicating.
I chatted to Mobile customer support yesterday regarding resetting voicemail to default greeting and they gave me the link to this discussion - having tried both options below - my phone just rings for ages then cuts off. The mobile is a MotoG7. Is there an alternative option to try please?
**004*+447870020555*11*30#
**004*07870020555*11*30#
Fixed! Go to the fix.
Re: Reset voicemail to default greeting
05-11-2019 5:11 PM
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Thanks for your post @susiee
So we can investigate further can you PM me the following?
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Re: Reset voicemail to default greeting
06-11-2019 11:37 AM
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Thank you Matthew - will do that now
Re: Reset voicemail to default greeting
06-11-2019 1:24 PM
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I'm having the same issue, I've tried the options listed in other threads but with no joy.
Re: Reset voicemail to default greeting
06-11-2019 1:30 PM
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Matthew hasn't got back to me yet (not an issue) so hopefully at some point he will also help you. I tried all the options as well listed in older threads even the iphone ones (I haven't got an iphone!) My phone just rings and rings then cuts off without an option for the caller to leave a message.
Re: Reset voicemail to default greeting
06-11-2019 4:14 PM
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Hi @VinceUK
Can you please PM the same information we requested from @susiee
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Once you have sent the information, please come back to us here and we will get back to you accordingly.
Kind Regards
Re: Reset voicemail to default greeting
06-11-2019 4:25 PM
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Re: Reset voicemail to default greeting
06-11-2019 6:12 PM
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Re: Reset voicemail to default greeting
06-11-2019 6:47 PM
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Hi Matthew - I have just replied to your questions
Thanks!
Re: Reset voicemail to default greeting
06-11-2019 8:14 PM
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Thanks for getting back to us @susiee
For some reason, it looks like voicemail was disabled for your number.
I've reactivated it now and it should be up and running shortly.
Can you try it again and let us know if you're still having issues?
Re: Reset voicemail to default greeting
06-11-2019 9:21 PM
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Hi,
I've sent the details as requested.
Thanks,
Vince
Re: Reset voicemail to default greeting
06-11-2019 9:51 PM
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Thanks for getting back to us @VinceUK
I've passed this to our Mobile operations team and requested they reset your voicemail greeting
We'll update you as soon as it's been done
Re: Reset voicemail to default greeting
06-11-2019 10:06 PM
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Hi Matthew - thanks for that however .... I have just rung the number and it does the same (ie rings for ages then cuts off without any chance/indication of leaving a message. Would I input that code again? I won't do anything until I hear from you!
Re: Reset voicemail to default greeting
07-11-2019 12:13 PM
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Hi @susiee thanks for getting back to us.
I've passed this onto our mobile operations team to investigate further and we should know more within 5 working days.
Apologies for any inconvenience caused by the delay.
Re: Reset voicemail to default greeting
07-11-2019 12:27 PM
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I have rung the number again and it is back to where I left it (ringing for ages - no greeting - silence - then "you can edit your message by using the hash key") So some of it is back!
The above is when I tried to set it up myself but didn't want my own voice so left it silent - I just now need the greeting message.
Would inputting one of those codes bring it back?
Last question - can I alter the amount of rings before the voicemail greeting answers (when I get it back) ?
Thanks for you help - appreciate it
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