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Reset voicemail to default greeting

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susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Reset voicemail to default greeting

I can't seem to find updated posts regarding this issue so apologies for duplicating.


I chatted to Mobile customer support yesterday regarding resetting voicemail to default greeting and they gave me the link to this discussion - having tried both options below - my phone just rings for ages then cuts off. The mobile is a MotoG7. Is there an alternative option to try please?

**004*+447870020555*11*30#
**004*07870020555*11*30#

27 REPLIES 27
Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Reset voicemail to default greeting

Thanks for your post @susiee

So we can investigate further can you PM me the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Re: Reset voicemail to default greeting

Thank you Matthew - will do that now

VinceUK
Newbie
Posts: 4
Registered: ‎06-11-2019

Re: Reset voicemail to default greeting

I'm having the same issue, I've tried the options listed in other threads but with no joy.

susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Re: Reset voicemail to default greeting

Matthew hasn't got back to me yet (not an issue) so hopefully at some point he will also help you. I tried all the options as well listed in older threads even the iphone ones (I haven't got an iphone!) My phone just rings and rings then cuts off without an option for the caller to leave a message.

Plusnet Help Team
Plusnet Help Team
Posts: 776
Thanks: 103
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Registered: ‎23-01-2018

Re: Reset voicemail to default greeting

Hi @VinceUK

 

Can you please PM the same information we requested from @susiee 

 

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

 

Once you have sent the information, please come back to us here and we will get back to you accordingly. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
VinceUK
Newbie
Posts: 4
Registered: ‎06-11-2019

Re: Reset voicemail to default greeting

Hi @OllieC 

 

I've sent you a PM as requested.

 

Kind regards,

 

Vince

Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Reset voicemail to default greeting

Thanks for getting back to us @susiee and @VinceUK

I've just sent you both a PM asking for some final details

Let me know via here once you've responded

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Re: Reset voicemail to default greeting

Hi Matthew - I have just replied to your questions

Thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Reset voicemail to default greeting

Thanks for getting back to us @susiee

For some reason, it looks like voicemail was disabled for your number.

I've reactivated it now and it should be up and running shortly.

Can you try it again and let us know if you're still having issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
VinceUK
Newbie
Posts: 4
Registered: ‎06-11-2019

Re: Reset voicemail to default greeting

Hi,

 

I've sent the details as requested.

 

Thanks,

 

Vince

Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Reset voicemail to default greeting

Thanks for getting back to us @VinceUK

I've passed this to our Mobile operations team and requested they reset your voicemail greeting

We'll update you as soon as it's been done

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Re: Reset voicemail to default greeting

Hi Matthew - thanks for that however .... I have just rung the number and it does the same (ie rings for ages then cuts off without any chance/indication of leaving a message. Would I input that code again? I won't do anything until I hear from you!

Plusnet Help Team
Plusnet Help Team
Posts: 15,084
Thanks: 4,649
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Registered: ‎21-04-2017

Re: Reset voicemail to default greeting

Hi @susiee thanks for getting back to us.

I've passed this onto our mobile operations team to investigate further and we should know more within 5 working days.

Apologies for any inconvenience caused by the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
susiee
Dabbler
Posts: 12
Thanks: 2
Registered: ‎05-11-2019

Re: Reset voicemail to default greeting

I have rung the number again and it is back to where I left it (ringing for ages - no greeting - silence - then "you can edit your message by using the hash key") So some of it is back!

The above is when I tried to set it up myself but didn't want my own voice so left it silent - I just now need the greeting message.

Would inputting one of those codes bring it back?

Last question - can I alter the amount of rings before the voicemail greeting answers (when I get it back) ?

Thanks for you help - appreciate it