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Request to add the free 2GB to my sim

Alphabetty
Newbie
Posts: 2
Registered: ‎13-01-2021

Request to add the free 2GB to my sim

Hello,

I have Plustnet fibre and a 30 day sim. I'd like to add the free 2GB to my sim. As live chat is offline, can anyone point me to a request form to request this or could someone assist?

Thanks in advance.

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 10,271
Thanks: 2,892
Fixes: 216
Registered: ‎30-07-2007

Re: Request to add the free 2GB to my sim

@Alphabetty simplest option is to call Mobile Customer Services ( call 500 from your phone ) and request a change in your plan to one of the Broadband customer deals https://www.plus.net/mobile/sim-only-30-day/existing-customer-offer

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Alphabetty
Newbie
Posts: 2
Registered: ‎13-01-2021

Re: Request to add the free 2GB to my sim

@MisterW - Many thanks for the help, I'll given them a call.

Colin_H
Newbie
Posts: 1
Registered: ‎18-01-2021

Re: Request to add the free 2GB to my sim

Why is the 2GB not shown when I try and upgrade? Looks like it is easier for me to get a better deal by moving from Plusnet than it is to stay with them - not a fan of hanging on the phone for ages trying to contact a call centre!