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Request FAQ on removing censorship/adult content block

FIXED
markv
Grafter
Posts: 31
Thanks: 4
Registered: 17-10-2012

Request FAQ on removing censorship/adult content block

I simply can't believe that customers are required to register for this forum, then post a pointless message to establish a posting history and then make a PUBLIC request to have censorship/adult content lock removed? Are you serious?

Can we get a clear statement/FAQ from Plusnet on this subject. This should be a tick-box on account preferences.

 

I joined Plusnet Mobile with such enthusiasm only a week ago but have sadly been dissapointed with just about every new discovery since then.

21 REPLIES
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Request FAQ on removing censorship/adult content block

Except you don't have to do any of that, you could simply go to https://www.plus.net/mobile/plans/sim-only/ and click on live chat or of course call them.

Plusnet Help Team
Plusnet Help Team
Posts: 56
Thanks: 15
Fixes: 6
Registered: 16-12-2016

Re: Request FAQ on removing censorship/adult content block

Fix

Hello markv!

You are required to make a post in order to send personal messages. That's a forum feature regardless of what your posts will be about and is there to help protect the inboxes of forum users from spam (among other things). This token post can be anywhere about anything.

We disable age-restricted websites by default on new accounts, but, as pointed out, this is easily lifted by contacting any of our customer service channels. Your options there are dialing 500 for free on your handset, emailing in to mobile-help@plus.net, using the Live Chat feature at https://www.plus.net/mobile/, messaging our Twitter or Facebook pages, or of course, getting in touch through this forum.

This is certainly a possible suggestion for improvement to the 'My Account' preferences section, and I'll be sure to pass it forward. If you have any other questions about the service or your account, feel free to send me a message. Smiley

 Marc Johnson
 Plusnet Help Team
markv
Grafter
Posts: 31
Thanks: 4
Registered: 17-10-2012

Re: Request FAQ on removing censorship/adult content block

I understand the need for verifying before posting but was surprised the rather tortuous route I described seemed to be the reccomended way of achieving block removal.

Lots of better ways - thanks for listing them.

 

Community Gaffer
Community Gaffer
Posts: 2,765
Thanks: 1,429
Fixes: 61
Registered: 22-02-2016

Re: Request FAQ on removing censorship/adult content block

I am putting in a request to add an article or section to the help website (www.plus.net/help/mobile/) that will have instructions about this particular issue about the content lock. At the time of writing this, there is no mention of the content lock as far as I can see...

It should be relatively easy to remove the adult content lock by following the above instructions and it would be good to have the ability to change by using the mobile account website.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Klow0056
Newbie
Posts: 1
Registered: 15-05-2017

Re: Request FAQ on removing censorship/adult content block

I require adult content filer removal please I am a new member and plusnet cutsomer

Anonymous
N/A

Re: Request FAQ on removing censorship/adult content block

Welcome @Klow0056

If you drop me a private message, I'll ensure this is sorted for you. Smiley -Ashleigh 

stu911
Newbie
Posts: 1
Registered: 20-05-2017

Re: Request FAQ on removing censorship/adult content block

Pls can you sort this for me too?

 

KingSparky
Newbie
Posts: 1
Registered: 15-07-2017

Re: Request FAQ on removing censorship/adult content block

Hi

 

Can I please get the blocked content remove from my phone?

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 75
Thanks: 20
Fixes: 4
Registered: 13-07-2017

Re: Request FAQ on removing censorship/adult content block

Hello there stu911 and KingSparky,

 

If you could both send me a Private Message here on the forums I can get that sorted for you Smiley

 Michael Williams
 Plusnet Help Team
yellowskunk
Newbie
Posts: 1
Registered: 12-08-2017

Re: Request FAQ on removing censorship/adult content block

Hi. Can you please arrange to have the content lock removed from my account please?
Thanks
Plusnet Alumni (retired) SeanCorri
Plusnet Alumni (retired)
Posts: 59
Fixes: 1
Registered: 20-07-2017

Re: Request FAQ on removing censorship/adult content block

Hi there yellowskunk!

 

I'd be more than happy to sort this out for you! Drop me a PM and i'll be sure to follow this up there! -Sean Smiley

 Sean Corri
 Plusnet Help Team
amel2
Newbie
Posts: 1
Registered: 15-08-2017

Re: Request FAQ on removing censorship/adult content block

token post

T99uk
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Request FAQ on removing censorship/adult content block

posting 

T99uk
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Request FAQ on removing censorship/adult content block

please remove the censorship lock on my account

Moderator's note by Mike (Mav): Post released from Spam Filter.