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Replacement SIM needed

colonelross
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-05-2018

Replacement SIM needed

Phone and therefore SIM lost. Replacement required.

 

ps there really should be a better way to request a new SIM than having to go through this nonsense is, by being able to do so via one's account. Not good enough Plusnet.

4 REPLIES 4
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 549
Fixes: 95
Registered: ‎27-11-2020

Re: Replacement SIM needed

Hey there @colonelross 

 

I am so sorry to hear you have lost the phone. I can get this sorted for you. I will send you a PM to request the required details.

 

I will also pass the feedback on for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
colonelross
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-05-2018

Re: Replacement SIM needed

Has the SIM been sent yet? All requested information has been provided.

colonelross
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-05-2018

Re: Replacement SIM needed

SIM found so no action required. Good job as I could be waiting days for Plusnet to sort out.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 549
Fixes: 95
Registered: ‎27-11-2020

Re: Replacement SIM needed

Unfortunately there are only a few of us on the forum so we can't always pick this up straight away and there is always a bit of a delay in our responses. I am sorry for the fact it hadn't been picked up, but I am glad you found the sim.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team