Removing content lock

[#1]

Hi, I tried to use the online chat to enquire about removing the content lock on my mobile account. But they couldn't help? On previous mobile phone provider sites there were options to toggle the content lock on/off.
Since this functionality is absent on plusnet can an agent take the lock off of my account for me please?

[#2]

Welcome to our Community Forums @JosephK 

Sorry first of all for the delayed response to your post. I'll be happy to adjust the content lock settings for you.

Can you drop me a private message with the following details?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.