Removing content block

[#1]

Good afternoon,

How do I turn off/remove the internet content block please?

Thanks

[#2]

Moderators Note

This topic has been moved from My Account/Billing

[#3]

@Stephskie2005 

Di you mean Safeguard? If so see here: https://www.plus.net/help/broadband/how-to-use-plusnet-safeguard/

[#4]

Thank you but no I don't think so - I mean on my mobile not on broadband.

[#5]

@Stephskie2005 

Ah, it seems like you need to either ring in or wait for a Plusnet staffer to come along, see  https://www.plus.net/help/mobile/adult-content-locks/

[#6]

Ok brill thank you 😊

[#7 · Accepted solution]

Hi Stephskie2005, feel free to send me a private message with your full name and mobile number if you still need help with this and I'll sort it out for you. 

[#8]

@adamwalker would you be able to look at my adult content lock as well please? I'm sure it was previuosly removed, but wonder if it reactivated when I renewed my mobile contract.

[#9]

Hi @caryh, sure, please send me a PM with your mobile number and full name when you can. It would be best to reply back here when you have as that will flag it back up to me. 

[#10]

Thanks Adam

PM Sent.

[#11]

Hi, I am new to Plusnet and want my content block to be removed. I will PM my details. Thanks.

[#12]

Oh it said I don't have sufficient privileges. Please help.

[#13]

Hi @adamwalker , can you help?

[#14]

Hiya @jkck, I have picked up your PM and replied for you. 

[#15]

@LaurenB Thanks so much for your swift help. Works perfect now.