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Removing content block

FIXED
Stephskie2005
Hooked
Posts: 5
Registered: ‎22-05-2022

Removing content block

 

Good afternoon,

How do I turn off/remove the internet content block please?

Thanks

47 REPLIES 47
Baldrick1
Moderator
Moderator
Posts: 11,835
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Removing content block


Moderators Note

This topic has been moved from My Account/Billing

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Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Removing content block

@Stephskie2005 

Di you mean Safeguard? If so see here: https://www.plus.net/help/broadband/how-to-use-plusnet-safeguard/

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Stephskie2005
Hooked
Posts: 5
Registered: ‎22-05-2022

Re: Removing content block

Thank you but no I don't think so - I mean on my mobile not on broadband.

Baldrick1
Moderator
Moderator
Posts: 11,835
Thanks: 5,268
Fixes: 420
Registered: ‎30-06-2016

Re: Removing content block

@Stephskie2005 

Ah, it seems like you need to either ring in or wait for a Plusnet staffer to come along, see  https://www.plus.net/help/mobile/adult-content-locks/

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Stephskie2005
Hooked
Posts: 5
Registered: ‎22-05-2022

Re: Removing content block

Ok brill thank you 😊

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Removing content block

Fix

Hi Stephskie2005, feel free to send me a private message with your full name and mobile number if you still need help with this and I'll sort it out for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
caryh
Grafter
Posts: 55
Thanks: 3
Registered: ‎12-04-2013

Re: Removing content block

@adamwalker would you be able to look at my adult content lock as well please? I'm sure it was previuosly removed, but wonder if it reactivated when I renewed my mobile contract.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Removing content block

Hi @caryh, sure, please send me a PM with your mobile number and full name when you can. It would be best to reply back here when you have as that will flag it back up to me. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
caryh
Grafter
Posts: 55
Thanks: 3
Registered: ‎12-04-2013

Re: Removing content block

Thanks Adam

 

PM Sent.

jkck
Newbie
Posts: 4
Registered: ‎01-07-2022

Re: Removing content block

Hi, I am new to Plusnet and want my content block to be removed. I will PM my details. Thanks.

jkck
Newbie
Posts: 4
Registered: ‎01-07-2022

Re: Removing content block

Oh it said I don't have sufficient privileges. Please help.

jkck
Newbie
Posts: 4
Registered: ‎01-07-2022

Re: Removing content block

Hi @adamwalker , can you help?

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Removing content block

Hiya @jkck, I have picked up your PM and replied for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
jkck
Newbie
Posts: 4
Registered: ‎01-07-2022

Re: Removing content block

@LaurenB Thanks so much for your swift help. Works perfect now.