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Removing age restriction from mobile phone internet connections

MikeS65
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-09-2019

Removing age restriction from mobile phone internet connections

Like a lot of people, I'd like the age restriction removed from my account please. There seems no way I can do thiis muself.    

I did send a couple of private messages regarding this on Saturday and Sunday, but no responses received as yet.

 

Rather annoying that the default was set seemingly without consultation.

 

 

 

Thanks  

 

Mike

3 REPLIES 3
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Removing age restriction from mobile phone internet connections

 

Hi @MikeS65

 

Thanks for highlighting this - it looks like my colleagues who you messaged over the weekend weren't actually on shift.

 

If you could provide the following security information via a PM to me, I'll ensure that this is lifted for you:

 

Characters 2&8 of your memorable place.

Your date of birth.

 

Please respond here when you've sent the PM so that we can get this picked up.

 

Thanks

 

Dave

MikeS65
Hooked
Posts: 7
Thanks: 1
Registered: ‎14-09-2019

Re: Removing age restriction from mobile phone internet connections

Randall,

 

Thanks for responding. I have now sent you a private message.

 

Mike

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Removing age restriction from mobile phone internet connections

Thanks for that, @MikeS65.

 

We've now removed the barring for you and all sites should now be accessible, although you may need to quickly turn your handset off and on if you're not immediately able to browse the sites you want.

 

Please let us know if you need any further assistance.