Removing age restriction from mobile phone internet connections
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Removing age restriction from mobile phone internet connections
18-11-2019 5:47 PM
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Like a lot of people, I'd like the age restriction removed from my account please. There seems no way I can do thiis muself.
I did send a couple of private messages regarding this on Saturday and Sunday, but no responses received as yet.
Rather annoying that the default was set seemingly without consultation.
Thanks
Mike
Re: Removing age restriction from mobile phone internet connections
18-11-2019 8:54 PM
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Hi @MikeS65
Thanks for highlighting this - it looks like my colleagues who you messaged over the weekend weren't actually on shift.
If you could provide the following security information via a PM to me, I'll ensure that this is lifted for you:
Characters 2&8 of your memorable place.
Your date of birth.
Please respond here when you've sent the PM so that we can get this picked up.
Thanks
Dave
Re: Removing age restriction from mobile phone internet connections
19-11-2019 6:34 AM
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Randall,
Thanks for responding. I have now sent you a private message.
Mike
Re: Removing age restriction from mobile phone internet connections
19-11-2019 11:43 AM
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Thanks for that, @MikeS65.
We've now removed the barring for you and all sites should now be accessible, although you may need to quickly turn your handset off and on if you're not immediately able to browse the sites you want.
Please let us know if you need any further assistance.
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