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Remove Content Filter from Mobile

J_Menzies
Newbie
Posts: 1
Registered: ‎04-01-2022

Remove Content Filter from Mobile

Content filter affecting Internet browsing on mobile.
4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 15,426
Thanks: 5,947
Fixes: 423
Registered: ‎30-07-2007

Re: Remove Content Filter from Mobile

Call Customer services on 500 from your phone, and ask them to remove the content filter

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,339
Fixes: 1,603
Registered: ‎21-04-2017

Re: Remove Content Filter from Mobile

Thanks for your post @J_Menzies and welcome to our Community Forums.

Apologies for the delayed staff response. I hope you've got this sorted by now but if you haven't, feel free to private message me the following info to pass our data protection checks, and we'll be happy to turn content lock off for you.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Dcdcdcdc
Newbie
Posts: 1
Registered: ‎17-03-2022

Re: Remove Content Filter from Mobile

Can I please have my filter / lock removed too?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,339
Fixes: 1,603
Registered: ‎21-04-2017

Re: Remove Content Filter from Mobile

@Dcdcdcdc 

Looks like Adam's sorted that for you. Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet