Remove Content Filter from Mobile

[#1]

Content filter affecting Internet browsing on mobile.

[#2]

Call Customer services on 500 from your phone, and ask them to remove the content filter

[#3]

Thanks for your post @J_Menzies and welcome to our Community Forums.

Apologies for the delayed staff response. I hope you've got this sorted by now but if you haven't, feel free to private message me the following info to pass our data protection checks, and we'll be happy to turn content lock off for you.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

[#4]

Can I please have my filter / lock removed too?

[#5]

@Dcdcdcdc 

Looks like Adam's sorted that for you. Let us know if there's anything else you'd need help with.