Refunding credit on closed account
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Refunding credit on closed account
21-10-2020 9:50 PM
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Hi. Last month I closed my Plusnet mobile account because I couldn't get any reception at my home. This month I received a bill saying I'm £6.13 in credit. Is there a way to get this refunded to my account? Thanks in advance to anyone who can help.
Re: Refunding credit on closed account
25-10-2020 5:02 PM
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Thanks.
Re: Refunding credit on closed account
25-10-2020 7:30 PM
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Hi there, thank you both for getting in touch.
If your account is in credit after closure this will usually get issued back to you as a refund automatically however, please feel free to private message us with the following so we can take a look at this for you:
- The mobile number in question
- Your full name
- Your full address including postcode
- Are you the account holder?
- Your date of birth
- The last 2 digits of both your bank account number & sort code
Re: Refunding credit on closed account
26-10-2020 4:32 PM
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Re: Refunding credit on closed account
27-10-2020 11:20 AM
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All replied to via PM @Cagney1994
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