Refund

[#1]

Hi. I ended my sim only contract last year and I'm still waiting for a refund whilst still receiving a monthly e mail telling me "a payment won't be taken this month because blah blah". This seems to be the only way of contacting Plusnet without ringing them up.

Thanks. Alan.

[#2]

I'm really sorry to hear this.

So we can investigate further can you PM us your mobile number or account number along with your full address and postcode?