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Proof of usage required for Mobile Insurance

pnmsimuser
Newbie
Posts: 4
Registered: 12-02-2018

Proof of usage required for Mobile Insurance

Forum members,

As part of initial setup of my mobile insurance cover, I have been asked to provide a proof of usage of my 'To-be-insured' mobile device with the registered phone number I have supplied them.

Can I get such a 'Proof of usage' Evidence/ Statement/ Bill from Plusnet which would mention my mobile device's IMEI & mobile number on the same document?



Thanks
PNMSU
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 240
Thanks: 51
Fixes: 12
Registered: 13-07-2017

Re: Proof of usage required for Mobile Insurance

Did you get the handset from us too pnmsimuser?

 Michael Williams
 Plusnet Help Team
Moderator
Moderator
Posts: 18,526
Thanks: 1,820
Fixes: 224
Registered: 11-01-2008

Re: Proof of usage required for Mobile Insurance

I certainly got one of these from EE with a handset that wasn’t taken from them, so I don’t see why PN can’t provide it.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

pnmsimuser
Newbie
Posts: 4
Registered: 12-02-2018

Re: Proof of usage required for Mobile Insurance

Thanks for your response @MichaelWilliams

I have my own device, bought elsewhere and am on a 30 day rolling SIM only contract.

 

 

pnmsimuser
Newbie
Posts: 4
Registered: 12-02-2018

Re: Proof of usage required for Mobile Insurance

Thank you @dvorak for your response.

I have my mobile device bought elsewhere (Not from PlusNet) and I am presuming PlusNet should have no issues issuing a Proof of Usage document for SIM only contracts.

pnmsimuser
Newbie
Posts: 4
Registered: 12-02-2018

Re: Proof of usage required for Mobile Insurance

Hi @MichaelWilliams

Do you anticipate any problems here for Plusnet to provide me a Proof of Usage evidence (with Mobile Number & IMEI) having said that the Mobile device has not been purchased from Plusnet?

 

Thanks

PNMSU

Plusnet Help Team
Plusnet Help Team
Posts: 240
Thanks: 51
Fixes: 12
Registered: 13-07-2017

Re: Proof of usage required for Mobile Insurance

Unfortunately we'd be unable to provide a Proof of Usage document containing an IMEI number if the handset hasn't been issued by ourselves.


Apologies for any inconvenience caused.

 Michael Williams
 Plusnet Help Team