Problems sending text messages
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Problems sending text messages
16-09-2019 9:21 PM
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Re: Problems sending text messages
17-09-2019 10:15 AM
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Hello @davebiffuk I am sorry to hear about the issues you and your family are having with sending across an SMS message.
With it being three separate devices and models it is highly unlikely to be a handset issue, although I would advise before re-booting your phones to remove your SIM card for a few short minutes. It is worth checking your local network coverage status to see if there are any known service issues by Clicking Here
If there are no known issues, can you please Private Message with the following details:-
- Your name (confirm you are the account holder)
- Your full home address, including your postcode
- Your mobile number
If you send me a Private Message, please comment on this thread to notify me so we can continue to assist you.
Best wishes.
Re: Problems sending text messages
18-09-2019 1:35 PM
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Hi @Dumbledore ,
The EE checker reported no known problems. And - maybe by some variant of Murphy's Law - since I posted my first message, the problem has mostly gone away. "Mostly" because one message did sit in "sending..." for about a minute but did send after that. There's been no recurrence of the number formatting error. So... I PM'ed you my details in case you can get something useful from that, but otherwise, it all seems to be working now.
Cheers,
Dave
Re: Problems sending text messages
18-09-2019 2:19 PM
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Hi @davebiffuk,
Thanks for getting back to us and I'm glad to hear that, touch wood, the problem hasn't reoccurred since opening this thread. From an investigation standpoint, there's not much we can do unless the problem reoccurs and continues to persist and hopefully that won't be the case, however if any further issues do occur then please don't hesitate to get back in touch and we'll be happy to investigate further.
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