Problem with porting to a new company - urgent

[#1]

Hi,

I have had to transfer my number to another network (giffgaff) due to bad coverage in the office. 

The new company says that the porting has been completed. I can send messages using the new SIM card. 

However, it doesn't seem that Plusnet has fully released my number. The only way to receive messages is to use the old Plusnet SIM card which shows as still having services active. 

This is really bad timing – the only reason the bad coverage at work was an issue is that the company is about to close down and I need to be able to receive calls from recruiters and possible employers...

Can someone help please?

Thank you.

[#2]

Hi @Inhaler90

We're sorry to hear about this. 

Have you contacted the Mobile team directly as you will receive a quicker response to this? 

You can reach them by calling 0800 079 1133 on any phone.

Alternatively, we can run through security with you to investigate but this can take quite a bit of time. 

Please feel free to PM your:

Full Name:

Address:

Postcode: 

Mobile Number: 

Confirm you are the account holder: 

Date Of Birth:

Last two digits of your sort code and account number:

Kind Regards

[#3]

Thank you very much Ollie.

It seems that it was a false alarm, the number seems to be working now, it just needed more hours to pass. I had received an email from the new company in the morning, saying that everything should be up and running, that's why I thought something was wrong. But that email was misleading, they were still processing the port request.

Thanks again.

[#4 · Accepted solution]

Thank you for letting us know, @Inhaler90

I'm really glad everything is up and running for you. 

Kind Regards