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Price increase on new 12mth contract

Dabbler
Posts: 11
Thanks: 1
Registered: ‎20-12-2018

Price increase on new 12mth contract

Been with Plusnet a few years and just signed a new 12 month contract and then a week later they announce a price increase!.

Bit annoyed I wasn't made aware of this when I signed up again, as I wouldn't have agreed to a 12month deal.

Do they have a cooling off period? as I can get an even better deal with Voxi and they are not increasing their prices!!!

7 REPLIES 7
Seasoned Pro
Posts: 3,125
Thanks: 156
Fixes: 10
Registered: ‎01-06-2010

Re: Price increase on new 12mth contract

12 months? Plusnet sim only is 30 days they don't do 12 months?

Dabbler
Posts: 11
Thanks: 1
Registered: ‎20-12-2018

Re: Price increase on new 12mth contract

They do if you were already on a 12 month deal Smiley

Pro
Posts: 257
Thanks: 82
Fixes: 2
Registered: ‎21-03-2020

Re: Price increase on new 12mth contract

Good morning  

PlusNet definitely do 12 months contracts as I'm on one and when I renew you have the choice to remain on a 12 month at a slightly better deal or change to a 30 deal

 

HD

Plusnet Help Team
Plusnet Help Team
Posts: 8,116
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Price increase on new 12mth contract

Thanks for getting in touch @Runmum78

I can confirm that you would be allowed to leave penalty-free if you'd signed a 12-month contract.

You'd need to call us on 500 from your mobile or 0800 079 1133 from any phone.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Dabbler
Posts: 11
Thanks: 1
Registered: ‎20-12-2018

Re: Price increase on new 12mth contract

Would I need to pay the remainder of my contract off though? as I only signed up for new contract 29/05/20.

 

Bad that new joiners are not subject to price increase!! 

Pro
Posts: 257
Thanks: 82
Fixes: 2
Registered: ‎21-03-2020

Re: Price increase on new 12mth contract

Good morning  Runmum78

 

I would dial 500 from your PlusNet mobile

Press 1

Then press 3 you are thinking of leaving 

I am pretty sure they will do you a good deal

You must say that you are thinking of leaving because of the price rise because you can leave without paying a penalty

Please let us know the out come

HD 

Dabbler
Posts: 23
Thanks: 4
Registered: ‎02-04-2020

Re: Price increase on new 12mth contract

Hi if you took out a new 12 month contract you get 30 days cooling of 14 days on 1 month contract you could leave penelty Free