Thanks for your post @JohnWhitehead and welcome to our Community Forums.
Really sorry for the delay.
If this is still an issue, could you private message me the following information so we can take a closer look?
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
Glad to hear that @JohnWhitehead
No problem let me know if there's anything else you'd need help with