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Porting issues any update!

thelank2000
Dabbler
Posts: 11
Thanks: 10
Registered: ‎26-04-2022

Porting issues any update!

Any updates at all on this porting issue? we are now 7 days with no service and 0 updates or timescales.

I've had to buy another sim as I am away for the next 5 days and need to contact my family.

I'm not paying another penny to Plusnet untill this is resolved. Unfortunately I'm waiting for a third parts to send funds but haven't a clue when they will arrive!
8 REPLIES 8
Lee71
Newbie
Posts: 3
Thanks: 1
Registered: ‎28-04-2022

Re: Porting issues any update!

I'm in the same boat, been waiting since the 14th ...
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Porting issues any update!

Hiya @thelank2000 and @Lee71

 

I'm really sorry that this is still ongoing and I can absolutely understand how frustrating this must be. 

 

Can you fully reboot the phone and if the issue is still ongoing, please can you PM the following;

 

- The ported number

- The temporary number we provided

- The SIM card number (this is the long number found on the back of the SIM)

- Full name

- A link to this thread.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Lee71
Newbie
Posts: 3
Thanks: 1
Registered: ‎28-04-2022

Re: Porting issues any update!

I don't have the sufficient privileges to pm you,
I'm guessing I need to up my post count first
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Porting issues any update!

Ah no problem Lee, could you PM/DM us on twitter with the details and a link to this forum post? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Porting issues any update!

Let me know here once you have done this and I will pick this up for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
thelank2000
Dabbler
Posts: 11
Thanks: 10
Registered: ‎26-04-2022

Re: Porting issues any update!

Hi @SammyM 

 

It looks like I can't DM you from here still.

 

Regards

Gareth

thelank2000
Dabbler
Posts: 11
Thanks: 10
Registered: ‎26-04-2022

Re: Porting issues any update!

Hi @SammyM 

 

I have now managed to DM looks like my last post took me over the limit required.

 

I have turned my phone off and on with no improvement.

 

Gareth 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Porting issues any update!

Thanks for getting back to me Gareth and sending over them details. I have replied with the next steps and in the meantime while I am getting this sorted, please come back to me as I will be happy to help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team