Port not working properly

[#1]

Old number ported from EE to Plusnet 4 days ago. Can receive texts, what's apps calls, call out normally but can't receive incoming calls - line appears dead. Help line just suggests turning plane mode on/off but this doesn't work. Any ideas?

[#2]

Sounds like you've got what called a 'split port' where the number port hasn't completed properly. It's possible that the PlusNet systems may spot the problem automatically and investigate but I would suggest contacting the CSC again. When number ports go wrong it can take a few days ( or even a week or two ) to get it sorted.

[#3]

Thanks for the advice.

[#4]

Thanks for getting in touch @Verity77

Sorry for the issues with your number port. Can you PM me the following so I can investigate further?

+Your mobile number

+Your full name

+Are you the account holder

+Your full address