Like many others I have no mobile data since activation on Friday 6th Jan. My port request was completed yesterday with no complications, however I still have no mobile data!
I have tried: - inputting the APN settings as shown on your website manually and making sure it is selected, - turning data roaming on, - turning off my phone, taking the SIM out, leaving for a few minutes, putting it back in, turning the phone back on, - resetting APN, - repeating all of the above.
SIM analysis shows my "Network Type" to be "UMTS" which a quick Google search tells me is a 3G network type...?
I am glad to read that there has been a fix for new customers... but when will existing customers get their "fix?"
Will all those having this problem receive any sort of compensation? I only switched to plusnet mobile due to the double data offer, which is useless with no data! I am now considering switching back to giffgaff.
Our Network Team have identified the issue that was preventing customers from using data and a fix was implemented last night for all new customers, as you know. We are now working on a fix for any existing customers, and we will have further information about this later today.