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Poor value renewal deals compared to new customers

FIXED
mrmitch85
Grafter
Posts: 38
Thanks: 8
Fixes: 1
Registered: ‎27-01-2020

Poor value renewal deals compared to new customers

I noticed the deals I'm offered when I was emailed to update my plan are not only much worse value than ones new customers can get (I notice a 22gb for £10), but also tie you in for 12 months rather than being a rolling 30 day agreement.

Looked to call to see if they could offer me anything better but noticed it said they're very busy due to covid and only to call if it's critical etc. And frankly I'd rather do it all online anyway!

Is it worth doing a live chat to see if they can offer me anything?
3 REPLIES 3
Baldrick1
Seasoned Hero
Posts: 6,719
Thanks: 3,014
Fixes: 201
Registered: ‎30-06-2016

Re: Poor value renewal deals compared to new customers

@mrmitch85 

Live chat is not available at present.

The trick is to forget new customer deals but go onto a price comparison site and find a cheap deal from a mainstream supplier for the same speed. Then ring the customer options team on 0800 013 2632. Select the I’m Thinking of Leaving option. You will find that this is answered quite quickly. There quote the competitors price and ask for it to be matched. If after haggling this is refused then you have two options.

HelloDuck
Pro
Posts: 372
Thanks: 134
Fixes: 3
Registered: ‎21-03-2020

Re: Poor value renewal deals compared to new customers

Hi,

The best thing is to call 500 from your PlusNet mobile then press 1 then 3 for   "  I'm thinking of leaving "  you will get answered very quickly then ask if you can have the 22GB U/L U/L 30 day deal 

Other posters have done that and received the  deal    Good luck

 

Baldrick 1 posted a reply when I was typing 

 

HD

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,677
Thanks: 6,662
Fixes: 1,101
Registered: ‎21-04-2017

Re: Poor value renewal deals compared to new customers

Fix

Thanks for your post @mrmitch85 

If you can drop me a PM with the following details, I'll be happy to see what we can do for you Smiley

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team