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Yes, and as well as that they don't support using wi-fi when you don't have a mobile signal.
I switched from BT to Plusnet and realised quickly that I couldn't use my phone at home as they aren't contracted for all mobile frequency bands with EE and don't support Wi-Fi calling.
Back with BT now at a much higher cost but at least I can use my mobile at home. It's the old adage "You get what you pay for"!