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Poor mobile signal at home

simoncraddock
Grafter
Posts: 57
Thanks: 5
Registered: 26-05-2015

Poor mobile signal at home

Been with Plusnet mobile for a week and I think I made a mistake switching as I sometimes get no signal at home. If this is EE's so called excellent coverage then Vodafone was 4 times better. Do Plusnet do a Femtocell device or an app for voice over wi-fi?

 

14 REPLIES
Superuser
Superuser
Posts: 1,688
Thanks: 253
Fixes: 3
Registered: 05-11-2008

Re: Poor mobile signal at home

No they do not

Mike
simoncraddock
Grafter
Posts: 57
Thanks: 5
Registered: 26-05-2015

Re: Poor mobile signal at home

Guess it's back to Vodafone.

Moderator
Moderator
Posts: 17,218
Thanks: 889
Fixes: 101
Registered: 11-01-2008

Re: Poor mobile signal at home

whereas voda is poor for me..
Will Moderate For Thanks
Colin_Maybe
Pro
Posts: 399
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: Poor mobile signal at home

Lol, Vodafone are totally non-existent for me.

 

For the OP, there are very simple ways to check these things before switching supplier.

simoncraddock
Grafter
Posts: 57
Thanks: 5
Registered: 26-05-2015

Re: Poor mobile signal at home

 

These so called service checkers aren't reliable. 
The EE checker tells me I should get excellent coverage but I'm barely holding on to 1 bar most of the time. 

Capture.PNG

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Poor mobile signal at home

Hi simoncraddock!

Thanks for getting in touch with us!

The EE coverage checker is a general guide to signal strength in that area and although that information provided may be correct, we do advise that we can't always guarantee good signal indoors due to the density of building materials, tree cover, weather conditions and how many people are using the network.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Colin_Maybe
Pro
Posts: 399
Thanks: 80
Fixes: 8
Registered: 17-12-2016

Re: Poor mobile signal at home

As Rebeka says the coverage checkers are generalised (they can't be anything else really but are still very useful).

 

Modern houses use foil backed insulation which will mess with your signal. Vodafone transmits on a lower frequency than all of the others (I believe) which helps to penetrate walls more effectively (especially older, thicker stone walls).

 

The trick with Vodafone is finding a tower near you Wink

Superuser
Superuser
Posts: 1,688
Thanks: 253
Fixes: 3
Registered: 05-11-2008

Re: Poor mobile signal at home

Also worth checking Ofcom's mobile coverage, can be very different when you compare to the mobile providers coverage checkers

Ofcom mobile coverage

 

Mike
Superuser
Superuser
Posts: 2,535
Thanks: 929
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Registered: 10-04-2007

Re: Poor mobile signal at home

In my case the Ofcom checker is more optimistic than any of the Network Provider coverage maps.  Apart from Three it reports 'Good' network coverage for all services up to 4G.  In reality most of the village can only get voice and (sporadic) 2G, but we have to go to the end of the garden to just get voice indoors Nada!

Frustrating.

 

simoncraddock
Grafter
Posts: 57
Thanks: 5
Registered: 26-05-2015

Re: Poor mobile signal at home

Ok but there's generalised and way off the mark.

Never mind only a tenner wasted, I've gone back to Vodafone on a package that still suits my pocket.

caravanj
Aspiring Pro
Posts: 218
Thanks: 37
Fixes: 2
Registered: 31-07-2014

Re: Poor mobile signal at home

I've found Opensignal to be very accurate for my location.

Unlike all the others that use a computer prediction, Opensignal uses real-time date from real phones.

It correctly shows my home as having a poor signal & correctly shows a good signal 400 metres up the road.

Vodaphone is shown as the poorest of all in my area.

https://opensignal.com/

 

Community Veteran
Posts: 38,216
Thanks: 913
Fixes: 54
Registered: 15-06-2007

Re: Poor mobile signal at home

bookmarked - most useful for 4g

skination
Newbie
Posts: 1
Registered: 15-09-2017

Re: Poor mobile signal at home

Had a very irritating chat with a plusnet tech.... re mobile coverage. I was asking why the sgnal has become so poor locally to to my home - it was never good but was at least something...now we are down to next to nothing signal wise.

 

The tech advised that I check the coverage checkers - yes.... how does that help..it doesn't. so then was told to try an EE signal booster. Contacted EE who recognise that the signal here is pants and this was their reply:

"OK, I have to be honest, the coverage there is not great, and I can't say when or if it will improve. There is equipment available , such as a booster box, however, I can not order one for you, as I can only order on EE account. this is something PlusNet should be discussing with you"

went back to PlusNet who surprise surprise were not able to shed any light on this. My neighbours with O2 and got a pug in booster signal - they now have a great mobile signal in their house and garden.

Seems we need to all go elsewhere...

 

.

Rejiiin
Newbie
Posts: 1
Registered: 17-09-2017

Re: Poor mobile signal at home

No service, not even a single bar on any network except EE on my road (outdoors and indoors) yet o2 app says there is excellent 4g service in my area signal checkers are not reliable