Poor mobile signal at home
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Poor mobile signal at home
11-07-2017 10:41 PM
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Been with Plusnet mobile for a week and I think I made a mistake switching as I sometimes get no signal at home. If this is EE's so called excellent coverage then Vodafone was 4 times better. Do Plusnet do a Femtocell device or an app for voice over wi-fi?
Re: Poor mobile signal at home
11-07-2017 11:12 PM
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No they do not
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Poor mobile signal at home
11-07-2017 11:18 PM
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Guess it's back to Vodafone.
Re: Poor mobile signal at home
12-07-2017 8:52 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Poor mobile signal at home
12-07-2017 10:46 AM
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Lol, Vodafone are totally non-existent for me.
For the OP, there are very simple ways to check these things before switching supplier.
Re: Poor mobile signal at home
12-07-2017 7:12 PM - edited 12-07-2017 7:12 PM
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These so called service checkers aren't reliable.
The EE checker tells me I should get excellent coverage but I'm barely holding on to 1 bar most of the time.
Re: Poor mobile signal at home
13-07-2017 8:00 AM
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Hi simoncraddock!
Thanks for getting in touch with us!
The EE coverage checker is a general guide to signal strength in that area and although that information provided may be correct, we do advise that we can't always guarantee good signal indoors due to the density of building materials, tree cover, weather conditions and how many people are using the network.
- Rebeka
Re: Poor mobile signal at home
13-07-2017 9:03 AM
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As Rebeka says the coverage checkers are generalised (they can't be anything else really but are still very useful).
Modern houses use foil backed insulation which will mess with your signal. Vodafone transmits on a lower frequency than all of the others (I believe) which helps to penetrate walls more effectively (especially older, thicker stone walls).
The trick with Vodafone is finding a tower near you
Re: Poor mobile signal at home
13-07-2017 9:49 AM - edited 13-07-2017 9:49 AM
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Also worth checking Ofcom's mobile coverage, can be very different when you compare to the mobile providers coverage checkers
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Poor mobile signal at home
13-07-2017 9:58 PM
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In my case the Ofcom checker is more optimistic than any of the Network Provider coverage maps. Apart from Three it reports 'Good' network coverage for all services up to 4G. In reality most of the village can only get voice and (sporadic) 2G, but we have to go to the end of the garden to just get voice indoors Nada!
Frustrating.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Poor mobile signal at home
13-07-2017 10:34 PM
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Ok but there's generalised and way off the mark.
Never mind only a tenner wasted, I've gone back to Vodafone on a package that still suits my pocket.
Re: Poor mobile signal at home
15-07-2017 5:11 PM - edited 15-07-2017 5:19 PM
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I've found Opensignal to be very accurate for my location.
Unlike all the others that use a computer prediction, Opensignal uses real-time date from real phones.
It correctly shows my home as having a poor signal & correctly shows a good signal 400 metres up the road.
Vodaphone is shown as the poorest of all in my area.
Re: Poor mobile signal at home
15-07-2017 5:33 PM
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bookmarked - most useful for 4g
Re: Poor mobile signal at home
15-09-2017 3:01 PM
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Had a very irritating chat with a plusnet tech.... re mobile coverage. I was asking why the sgnal has become so poor locally to to my home - it was never good but was at least something...now we are down to next to nothing signal wise.
The tech advised that I check the coverage checkers - yes.... how does that help..it doesn't. so then was told to try an EE signal booster. Contacted EE who recognise that the signal here is pants and this was their reply:
"OK, I have to be honest, the coverage there is not great, and I can't say when or if it will improve. There is equipment available , such as a booster box, however, I can not order one for you, as I can only order on EE account. this is something PlusNet should be discussing with you"
went back to PlusNet who surprise surprise were not able to shed any light on this. My neighbours with O2 and got a pug in booster signal - they now have a great mobile signal in their house and garden.
Seems we need to all go elsewhere...
.
Re: Poor mobile signal at home
17-09-2017 2:04 PM
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