Poor mobile Internet connection
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Poor mobile Internet connection
12-01-2018 5:58 PM
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Re: Poor mobile Internet connection
12-01-2018 6:14 PM
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Because PN do not have access to all of the EE frequencies - have a read on here, it has been covered before many times.
Re: Poor mobile Internet connection
12-01-2018 8:11 PM
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Re: Poor mobile Internet connection
13-01-2018 8:43 AM
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Hi Gingerjet,
Thanks for getting in touch with us.
I'm really sorry to hear about your signal quality with regards to mobile data. We do advise upon sign up that the coverage checker is based upon your outside postcode area and this is just an estimation.
Signal can be affected by a number of factors such as, the density of building materials, tree cover, weather conditions and how many people are using the network.
Our 4G for data uses the 1800MHz band, currently set at 40Mbps as the max speed and our coverage checker does filter out the band that we cannot access - 800Mhz, but is still an estimation to outdoor coverage only. You can find the information for this at the following link: https://www.plus.net/mobile/coverage-checker/. The 1800MHz frequency doesn’t penetrate buildings as well the 800MHz band, which will be why you're struggling to receive good signal indoors.
You can try altering your data setting from 4G to 3G only, as 3G uses a different frequency which may help with the signal strength for mobile data indoors.
- Rebeka
Re: Poor mobile Internet connection
13-01-2018 8:43 AM
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Re: Poor mobile Internet connection
13-01-2018 8:51 AM
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Re: Poor mobile Internet connection
13-01-2018 9:13 AM
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Although we use the EE network, Plusnet mobile are a separate entity entirely and as advised above, don't have access to all of the frequencies bands that EE have. EE are an MNO (Mobile Network Operator) and Plusnet are an MNVO (Mobile Virtual Network Operator) which means we only have access to the 1800MHz frequency and is less penetrable than that of the frequencies that other MNO's use.
The coverage checker is only an outdoor estimation of your postcode area and we do advise of this upon sign-up. The checker does not reflect signal coverage indoors or include any factors that may affect this, as all areas vary dependent on weather conditions, tree cover, density of building materials and how many people are using the network; it is not specific to your household.
I cannot advise of the handset settings directly, as we're a network provider and not a handset manufacturer however, I have performed a quick Google search on how to amend your preferred network band. This is as follows:
- Select Apps.
- Scroll to and select Settings.
- Select More...
- Select Mobile networks.
- Select Network Mode.
- Select WCDMA (preferred)/GSM to enable 3G and LTE (preferred)/WCDMA/GSM to enable 4G.
If you require any further assistance with the handset settings themselves, I would advise to contact the handset manufacturer directly.
- Rebeka
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