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Plusnet urgent : huge porting issue for all customers requested on 01 dec 2017 after 6pm

gdplnet15
Newbie
Posts: 3
Registered: 07-12-2017

Plusnet urgent : huge porting issue for all customers requested on 01 dec 2017 after 6pm

Plusnet Manager / Engineer - Urgent attention 

 

 Call and escalate to head of engineer and fix the issue for the people who ported on Last Friday 01 Dec after 6 PM. Every one terrible affected and no porting has been done and yet their ported number is deactivated. We are in LIMBO!! Pls FIX FIX...

 

All customers who were requested to port the number on 01 Dec 2017 after 6 pm - has not been ported yet !!!!

 

 

I have seen all the threads / message people screaming who requested above.

My ported number has been deactivated by your engineer - ( And Plus net new sim / new number still active)  

Your engineer has done something terrible wrong ? Porting works by Activating Ported number and Deactivating  supplied  

new plus net number - thus people keeps "Keep my number".  As I understand your engineer has missed or mssed up  some file and the work didnt sync .in your network switch.

 

As per of com you should port within 1 business days yet ....thousands people suffering.... 

 

It is Christmas time and I can not function as everything connected to my ported Number 

 

Pls fix the issue urgently I am fed up and harassed as your customer service keep saying there is a delay and yet no knows

whats is happening Huh

 

Pls solve solve !!! I have raised few complaints but has no clue why delay and what the engineer is doing?Huh

 Call and escalate to head of engineer and fix the issue for the people who ported on Last Friday 01 Dec after 6 PM

Moderator's note by Dick (Strat) All caps title edited as per Forum rules

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2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 53
Thanks: 6
Fixes: 2
Registered: 20-07-2017

Re: Plusnet urgent : huge porting issue for all customers requested on 01 dec 2017 after 6pm

 

Hi gdplnet15,

 

Thanks for getting back in touch - I've now replied to this same post on your last thread:

 

https://community.plus.net/t5/Mobile/Extreme-Delay-in-Number-Porting-I-am-suffering-and-Painful-Not/...

 

- Charlie

 Charlie Robinson
 Plusnet Help Team
Moderator
Moderator
Posts: 18,114
Thanks: 2,656
Fixes: 196
Registered: 06-04-2007

Re: Plusnet urgent : huge porting issue for all customers requested on 01 dec 2017 after 6pm

Moderator's note:

Thread locked in favour of the thread linked to above.

Forum Moderator and Customer
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