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Plusnet to plusnet mobile calls going to voicemail

Paul44
Newbie
Posts: 1
Registered: ‎12-07-2022

Plusnet to plusnet mobile calls going to voicemail

I'm on a Plusnet SIM only deal my mum has Plusnet mobile, landline, internet.

Very frequently - like about 50% of the time - if I try to call her on a morning I hear silence for about 10 seconds then 'this call cannot be taken at the moment' and it goes to voicemail.

Sometimes there is no slience it goes directly to voicemail.

She insists the phone is switched on and has a signal.

What could be the problem?

Thanks.

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Plusnet to plusnet mobile calls going to voicemail

Hi there Paul, 

 

Sorry for us taking a long while to reply, we're really busy at the moment. It would be worth us checking for any issues in your area. Could you send me a PM with your mobile number and your full name please? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team