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Plusnet sim card not working in my Samsung 7edge

Angelamac
Newbie
Posts: 4
Registered: 2 weeks ago

Plusnet sim card not working in my Samsung 7edge

I was previously with tesco mobile and the say the handset is unlocked. I get message saying sim not registered or Sim PUK to unlock done this and still not working. I put the sim in an unlocked iPhone and it works fine but this isn't the phone I want to use.
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12 REPLIES
Superuser
Superuser
Posts: 7,069
Thanks: 1,075
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Registered: ‎30-07-2007

Re: Plusnet sim card not working in my Samsung 7edge

Sounds like Tesco are telling you porkies and the phone isn't unlocked. Was the phone originally bought from Tesco ?

Did they provide an Unlock code when you asked for it ?

 

Plusnet Help Team
Plusnet Help Team
Posts: 502
Thanks: 56
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Registered: ‎06-08-2018

Re: Plusnet sim card not working in my Samsung 7edge

Hello @Angelamac,

 

Thanks for getting in touch.

I am sorry to hear about the problems you are facing with regards to your handset not accepting your Plusnet sim without a PUK code. I do apologise for the frustration caused.

So we can investigate this for you, could you PM me:

 

- The make and model of the handset you wish to use

- Your full name

- Your mobile number

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Angelamac
Newbie
Posts: 4
Registered: 2 weeks ago

Re: Plusnet sim card not working in my Samsung 7edge

The phone was my sons and he was with 02 and it was them that unlocked it for me to use my tesco sim. 

Angelamac
Newbie
Posts: 4
Registered: 2 weeks ago

Re: Plusnet sim card not working in my Samsung 7edge

No code from them when I called and gave them my imei number she said it was showing unlocked and told me to go back to plusnet

Plusnet Help Team
Plusnet Help Team
Posts: 770
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Registered: ‎26-03-2018

Re: Plusnet sim card not working in my Samsung 7edge

Hi @Angelamac,

 

I'm sorry for any inconvenience that this is causing you. I've checked your account and I can't see anything from this side that would be stopping the SIM from working. As the SIM is working in your other handset, this suggests that this handset isn't fully unlocked.


Please can you contact your previous provider again and request an unlock code?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Superuser
Superuser
Posts: 7,069
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Registered: ‎30-07-2007

Re: Plusnet sim card not working in my Samsung 7edge

@Angelamac

The phone was my sons and he was with 02 and it was them that unlocked it for me to use my tesco sim.

Moving from O2 to Tesco wouldn't require the phone to be unlocked, since Tesco use the O2 network.

No code from them when I called and gave them my imei number she said it was showing unlocked and told me to go back to plusnet

Since the phone wasn't originally bought from Tesco it probably doesn't show on their systems and so they are assuming it's unlocked.

Was the phone originally on O2 PAYG or on a contract ?

My guess is that the phone is still locked to the O2 network.

Marksfish
Aspiring Pro
Posts: 506
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Registered: ‎22-11-2014

Re: Plusnet sim card not working in my Samsung 7edge

Tesco use O2 as their provider, so it would suggest that the phone isn't fully unlocked for all networks. You can get unlock codes online, I believe you can also request them from Samsung direct.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Plusnet sim card not working in my Samsung 7edge

Hi @Angelamac, as some of the others have suggested it sounds like you will need to go to the provider where the phone originally came from and get them to unlock it.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
8BKA
Aspiring Pro
Posts: 159
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Registered: ‎01-12-2016

Re: Plusnet sim card not working in my Samsung 7edge

Hi Angelamac,

My friend had a similar problem with a locked phone and was messed about being told different stories and nothing getting done

I took the phone to a local market phone " We unlock phones" stall  where they unlocked the phone for £5

Took the new sim card with me to make sure the unlocking worked ok

The phone is still working on the new provider no problems

Brian A

Superuser
Superuser
Posts: 7,069
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Registered: ‎30-07-2007

Re: Plusnet sim card not working in my Samsung 7edge

From this https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... it would appear that have been problems getting O2 phones unlocked

Community Veteran
Posts: 5,926
Thanks: 911
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Registered: ‎23-09-2010

Re: Plusnet sim card not working in my Samsung 7edge

Probably no help for the op but in these days of 3G 4G I've noticed a few quirks on some phones with O2 sims (and probably others using their network).

You put a sim in looks fine dials ok but the call times out and fails to connect. Phone then set to 2G only and it now works fine. Network changed back to auto 2G 3G 4G and the phone carries on working ok from this point onwards.

 

Angelamac
Newbie
Posts: 4
Registered: 2 weeks ago

Re: Plusnet sim card not working in my Samsung 7edge

Thanks I think I will have to take it to someone I do feel as if I am getting messed about.