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Plusnet ruined my credit report and hasn't fixed it

Newbie
Posts: 2
Registered: ‎13-08-2019

Plusnet ruined my credit report and hasn't fixed it

I left Plusnet about 2 years ago and I was on a 30 days contract sum card, which I cancelled before leaving, since then, plusnet was sending me emails saying that they are taking payments from me for about 2-3 months. In my credit report it shows that I have about £50 in Late payments although I don't owe any money. I contacted plusnet about this and they haven't resolved anything and just told me to wait, Is there a way to speed this up as I cannot apply for loans and overdrafts as these false late payments are preventing me from doing so.
9 REPLIES 9
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Plusnet Help Team
Plusnet Help Team
Posts: 1,723
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Plusnet ruined my credit report and hasn't fixed it

Hey @Amor00,

 

I am sincerely sorry to read about the experience you have had since the closure of your account, please accept my sincerest apologies for the inconvenience caused.

So we can help resolve this matter please can you drop the following info via PM:

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Anonymous
Not applicable

Re: Plusnet ruined my credit report and hasn't fixed it

Good afternoon Amor00 

You should log a formal complaint asking what is being done to sort this problem out advising PlusNet that it is affecting your credit rating and you are very unhappy and want compensation for the distress caused and your credit rating sorted

You should wait six to eight weeks for PlusNet sort and if nothing is done to your satisfaction you should complain to the Ombudsman Services who PlusNet are a member

I would think the Ombudsman is having many complaints about PlusNet's new billing system  

https://www.ombudsman-services.org/

 

Brian A

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Pro
Posts: 906
Thanks: 205
Fixes: 4
Registered: ‎22-11-2014

Re: Plusnet ruined my credit report and hasn't fixed it

I would also consider a report to the Information Commissioner for failure to hold/ report correct information, under GDPR.

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Moderator
Moderator
Posts: 29,640
Thanks: 3,069
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Registered: ‎14-04-2007

Re: Plusnet ruined my credit report and hasn't fixed it

Moderators Note
This topic has been moved from Accounts/Billing to Mobile.

 

 

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Pro
Posts: 1,126
Thanks: 158
Fixes: 3
Registered: ‎03-12-2016

Re: Plusnet ruined my credit report and hasn't fixed it

When plusnet tell you to wait

say NO - unless they confirm what they are doing - in writing

 

It IS a fob off

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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Pro
Posts: 1,126
Thanks: 158
Fixes: 3
Registered: ‎03-12-2016

Re: Plusnet ruined my credit report and hasn't fixed it

The official path for individual issue resolution is through the ombudsman/CISAS schemes

 

OFCOM do not investigate individual complaints

BUT

anyone wishing to raise their failed billing and restriction, or double billing due to these ongoing Plusnet system issues with OFCOM

 

Use the OFCOM online report form,

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

and you can use a Heading of Plusnet Billing System Issues OFCOM REF: 00688755

 

OFCOM do not address individual issues, but DO compile information and address widespread 'issues' with Companies - as Plusnet already knows.

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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Newbie
Posts: 2
Registered: ‎13-08-2019

Re: Plusnet ruined my credit report and hasn't fixed it

Still unresolved will filing a rpeort with my credit report provider do anything?

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Superuser
Superuser
Posts: 3,266
Thanks: 965
Fixes: 8
Registered: ‎06-04-2007

Re: Plusnet ruined my credit report and hasn't fixed it

@Amor00, did you do what @Mads requested on the 13th August?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,184
Thanks: 226
Fixes: 50
Registered: ‎22-01-2018

Re: Plusnet ruined my credit report and hasn't fixed it

Hello @Amor00,

 

I have spoken with Maddy and she has advised we are still awaiting a response to the PM she had sent you so that we can look into this further.

 

If you no longer have access to this I will send you another PM now with the details we require.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team