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Plusnet - poor security and fraud

cmsrocon
Newbie
Posts: 1
Registered: ‎21-02-2019

Plusnet - poor security and fraud

So after two hours of not being able to make calls or send SMS, I called Plusnet to find out what was going on. Apparently, I had called in, twice in fact to ask that my own account be suspended.

 

Of course, I've not done this - so someone has managed to get through security twice posing as me.

 

1) I'm told my phone will be blocked for up to five days while the investigate

2) They cannot change my memorable information, so whoever has my details can keep calling up and potentially access more data on my account

 

Seems a bit lax plusnet? 

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 570
Thanks: 80
Fixes: 41
Registered: ‎02-05-2017

Re: Plusnet - poor security and fraud

Hi @cmsrocon, thanks for getting in touch.

 

I am really sorry to hear of the experience you have had. We would certainly like to look into this for you, could you please private message:

-your full name
-your full address including postcode
-your mobile number

 

Regards
 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team