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Plusnet not refunding credit in my account

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Newbie
Posts: 1
Registered: ‎26-09-2020

Plusnet not refunding credit in my account

Hello,

 

After a complaint I lodged in July was not resolved, I left Plusnet.  Plusnet nevertheless debited my bank account, so my account with Plusnet is now in credit.

 

I requested a refund on 26/08/2020 and was promised a response within 48 hours.

 

I followed up on 31/08, 11/09, 13/09, 19/09 (Plusnet promised further contact on 20/09) and yesterday 25/09.

 

First you offered service so poor that I had to complain, then you refused to look into the complaint, and now you owe me money and I should not have to be chasing it like this.

 

Regards

L K

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 15,144
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Re: Plusnet not refunding credit in my account

Hi there, I'm really sorry to see this. I can get it put right so can you please send me a private message with your mobile number (click on my username to see the message link)

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team