Plusnet not refunding credit in my account

[#1]

Hello,

After a complaint I lodged in July was not resolved, I left Plusnet.  Plusnet nevertheless debited my bank account, so my account with Plusnet is now in credit.

I requested a refund on 26/08/2020 and was promised a response within 48 hours.

I followed up on 31/08, 11/09, 13/09, 19/09 (Plusnet promised further contact on 20/09) and yesterday 25/09.

First you offered service so poor that I had to complain, then you refused to look into the complaint, and now you owe me money and I should not have to be chasing it like this.

Regards

L K

[#2]

Hi there, I'm really sorry to see this. I can get it put right so can you please send me a private message with your mobile number (click on my username to see the message link)