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Plusnet mobile signal issues 23/12/16

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Plusnet mobile signal issues 23/12/16

‎23-12-2016 2:05 PM

We are aware that some customers are experiencing an issue with their Plusnet Mobile signal. We’re working hard on a fix and will keep you updated. Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
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RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Plusnet mobile signal issues 23/12/16

‎24-12-2016 10:27 AM

Hi all,

Just a quick update! This issue has now be resolved and you should be good to go! If you're still experiencing any hiccups with your signal, try the following re-boot:

  • Turn the handset off.
  • Take the SIM card out.
  • Leave it for a couple of minutes.
  • Replace the SIM card.
  • Turn the handset back on.

This refreshes the signal to the SIM card. 

If you're still experiencing connection issues after trying this process, give us a shout and we'll be more than happy to help with this!

- Rebeka Smiley

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