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Plusnet mobile,poor signal at home

caravanj
Aspiring Pro
Posts: 267
Thanks: 50
Fixes: 3
Registered: ‎31-07-2014

Re: Plusnet mobile,poor signal at home


@JPT wrote:

We are in the same boat.  Moved from O2 to Plusnet but signal, inside and outside, is very poor.  Will try contacting the mobile support team but not hopeful.


@JPT 

The problem can only be fixed by a new mast nearer to your location or a more favourable location.

You can't improve the signal by polishing the SIM card chip & all the other weird things that you might be told to try.

The signal is what it is.

Plusnet Help Team
Plusnet Help Team
Posts: 638
Thanks: 112
Fixes: 34
Registered: ‎06-08-2018

Re: Plusnet mobile,poor signal at home

Hello @JPT I am sorry about the issues you are having with your mobile phone signal. 

 

Have you used our local cover checker and network status? you can enter your details by Clicking Here

 

If there are no known issues, can you please Private Message me with your full name, mobile number and home address so I can investigate the matter further.

 

Please comment on this thread post once you have sent me a Private Message.

 

Many thanks.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
japitts
Grafter
Posts: 31
Thanks: 13
Registered: ‎17-07-2018

Re: Plusnet mobile,poor signal at home


@caravanj wrote:

@JPT wrote:

We are in the same boat.  Moved from O2 to Plusnet but signal, inside and outside, is very poor.  Will try contacting the mobile support team but not hopeful.


@JPT 

The problem can only be fixed by a new mast nearer to your location or a more favourable location.

You can't improve the signal by polishing the SIM card chip & all the other weird things that you might be told to try.

The signal is what it is.


And therein lies the nub. If you're prepared to pay a little bit more for your mobile service, then the big-4 have extra indoor and rural coverage solutions that can help if you're in a poor signal area.

EE does have more 4G coverage overall than O2, but EE's low-band frequencies & WiFi-solutions that are better at indoors and rural coverage, are restricted to EE-direct. That's well-documented on this forum.

Ultimately the big-4 networks tend to cost more than PlusNet etc, so customers have to make choices bearing all this in mind.

David24
Dabbler
Posts: 24
Thanks: 8
Registered: 3 weeks ago

Re: Plusnet mobile,poor signal at home

Same problem, was with EE where I got 4G at home, now I get “No Service” to just 1 bar on iPhone 6 & 11. Added to that, my number has not been ported properly so while I can just about make calls, I can’t receive any! So when I have the Plusnet CSR complaining that she can’t hear me and they’ll call me back tomorrow it shows they just don’t care enough to have checked the reported problem and certainly can’t call me until they fix the incoming call problem. So far 14 days without service and no end in sight. Truly hopeless, 

Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Plusnet mobile,poor signal at home

Thanks for getting back to us @David24

We'll reply to your thread over Here shortly regarding this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team