Plusnet have ruined my credit rating and won’t fix it for a month
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Plusnet have ruined my credit rating and won’t fix it for a month
31-05-2018 9:49 PM - edited 31-05-2018 9:50 PM
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Re: Plusnet have ruined my credit rating and won’t fix it for a month
02-06-2018 9:17 AM
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Hi Listay123, i'm sorry to hear about this.
I'm afraid we'd be unable to speed up this process via our end however, I would advise to contact your Credit Reference Agency and raise a direct dispute with them.
I must advise, that if the bank processing your mortgage application has used a separate Credit Reference Agency to your own, to contact their Agency and raise a dispute with them aswel.
- Rebeka
Re: Plusnet have ruined my credit rating and won’t fix it for a month
05-06-2018 7:53 AM
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Please can you send me the email address for your complaints department as I don’t have much faith in the various people in your customer service department?
Thanks
Re: Plusnet have ruined my credit rating and won’t fix it for a month
05-06-2018 8:30 AM
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Hi Listay123,
There are different methods of raising a formal complaint with us, these can be found within our Complaints Code Of Practice here: https://www.plus.net/help/legal/complaints-code-of-practice/.
I would advise to give us a call on 500 free from the SIM, or 0800 079 1133 and ask to speak with a manager directly, as this is the quickest form of contact. If a manager cannot resolve this for you, you can then request for this to be escalated to our Complaints Team.
I hope this helps.
- Rebeka
Re: Plusnet have ruined my credit rating and won’t fix it for a month
on 05-06-2018 12:47 PM - last edited on 05-06-2018 4:12 PM by Mav
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Thanks Rebeka. I have spent 45 minutes on the phone to [CSA Removed], who spoke to her manager [CSA Removed] a number of times but he refused to speak to me. I am yet again waiting for a call back.
Can you suggest anything else?
Thanks
Lisa
Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Plusnet have ruined my credit rating and won’t fix it for a month
05-06-2018 2:57 PM
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Hi Lisa,
If a manager call back has been arranged, I can assure you that he will be in touch with you in due course.
If you've not received a call by 5pm, I would advise to get back in touch with us.
- Rebeka
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