Plusnet destroying my credit rating over a cancelled account -and will not respond to my complaint

[#1]

My account was cancelled months ago... and not only have Plusnet applied a negative report on my credit file, I followed their directions to call and report the issue.... after a lengthy call of being passed from one to another... and report was supposedly lodged with the credit team... who were to call me back within 5 days.  I am still waiting on this over 2 weeks later. 

Plusnet have breached financial regulations and I fully intend to forward copies of this with evidence of Plusnet practices to the Financial Ombudsman Service.  

[#2]

Moderator's note:

Thread moved from General Chat to My Account/Billing.

[#3]

Hi there.

I'm really sorry to hear this. If you can send me a private message with your username or account number I'll be happy to investigate and do what I can to resolve this for you.

[#4]

Thanks for your private message.

For visibility I'm replying here. We're raising this with our credit team again and I'll update you as soon as I know more.

[#5]

To update this thread as well as you via private message, I’ve been advised that once a payment is settled with us then we'd update the credit reference agencies within 30 days.