Plusnet blocking CCTV remote viewing?
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Plusnet blocking CCTV remote viewing?
20-01-2020 8:23 AM
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The equipment, BT router and settings are all the same as they have been and swann support were able to connect remotely and can't find a problem.
After a lot of investigating I've realised that this only starting happening after switching from EE to Plusnet.
Checking on other devices, neither my son, daughter nor I can view it on mobile data, all of us are on Plusnet mobile.
My wife, who is on EE directly can view it without issue.
I can only come to the conclusion that this is an issue with Plusnet mobile.
Re: Plusnet blocking CCTV remote viewing?
21-01-2020 11:46 AM
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Hi there,
I've been looking into this with a colleague from our mobile operations team and we'd like to raise this with our suppliers. So we can investigate further, could you PM me the following information:
- Your mobile number
- Are you the account holder?
- Your full name
- Your full address
- Your date of birth
- The last 2 digits of your bank account number
- The last 2 digits of your bank sort code
- The requirements you need to remotely view CCTV via mobile data
Re: Plusnet blocking CCTV remote viewing?
23-01-2020 4:44 PM - edited 23-01-2020 4:45 PM
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I got no problem access my CCTV using Plusnet mobile, most cctv app are useless. I am using XMEye app and it worked well with my home cctv.
Re: Plusnet blocking CCTV remote viewing?
23-01-2020 5:06 PM
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After trying numerous devices, all the ones it's not working on (with always safe app) are running Android 10 whereas it's working on devices not running Android 10.
Re: Plusnet blocking CCTV remote viewing?
23-01-2020 5:56 PM
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Not a Samsung is it? Since the 10 upgrade, I have several apps now not working. It is believed to be the user interface that is the issue though rather than the Android update.
Re: Plusnet blocking CCTV remote viewing?
23-01-2020 6:14 PM
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Mine is Android 9 Samsung A70 and work well with CCTV app. (if it was due to upgraded to Android 10 and the app not working then it not Plusnet problem at their end).
Re: Plusnet blocking CCTV remote viewing?
23-01-2020 8:11 PM
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A Nokia on 9.1 working.
3 iPads all working.
2 Nokia's and a google pixel on Android 10 not working.
Re: Plusnet blocking CCTV remote viewing?
08-02-2020 8:23 PM
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I been test the CCTV using my mate phone with Android 10 (yup the CCTV will not work with Android 10) but maybe the third party app will get it updated soon to fix that!
Android 9 or below are no problem.
Re: Plusnet blocking CCTV remote viewing?
08-02-2020 11:27 PM
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"Have you tried...?" Yes, I've tried all those things and I've stated all those things in the email.
I've suggested the issue with the app and Android 10 and been told to contact customer services who I've been unable to get through to.
Also tried contacting the app Devs but no response.
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