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Plusnet blocking CCTV remote viewing?

shandroid
Newbie
Posts: 4
Registered: ‎20-01-2020

Plusnet blocking CCTV remote viewing?

I have a swann CCTV system and have not been unable to view it remotely over mobile data.

The equipment, BT router and settings are all the same as they have been and swann support were able to connect remotely and can't find a problem.
After a lot of investigating I've realised that this only starting happening after switching from EE to Plusnet.
Checking on other devices, neither my son, daughter nor I can view it on mobile data, all of us are on Plusnet mobile.
My wife, who is on EE directly can view it without issue.

I can only come to the conclusion that this is an issue with Plusnet mobile.
Tags (3)
8 REPLIES 8
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,154
Thanks: 7,613
Fixes: 1,283
Registered: ‎21-04-2017

Re: Plusnet blocking CCTV remote viewing?

Hi there,

I've been looking into this with a colleague from our mobile operations team and we'd like to raise this with our suppliers. So we can investigate further, could you PM me the following information:

  • Your mobile number
  • Are you the account holder?
  • Your full name
  • Your full address
  • Your date of birth
  • The last 2 digits of your bank account number
  • The last 2 digits of your bank sort code
  • The requirements you need to remotely view CCTV via mobile data
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenfibre
Seasoned Pro
Posts: 3,223
Thanks: 179
Fixes: 12
Registered: ‎01-06-2010

Re: Plusnet blocking CCTV remote viewing?

I got no problem access my CCTV using Plusnet mobile, most cctv app are useless. I am using XMEye app and it worked well with my home cctv.

shandroid
Newbie
Posts: 4
Registered: ‎20-01-2020

Re: Plusnet blocking CCTV remote viewing?

No I don't believe it is Plusnet anymore.
After trying numerous devices, all the ones it's not working on (with always safe app) are running Android 10 whereas it's working on devices not running Android 10.
Marksfish
Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Plusnet blocking CCTV remote viewing?

Not a Samsung is it? Since the 10 upgrade, I have several apps now not working. It is believed to be the user interface that is the issue though rather than the Android update.

goldenfibre
Seasoned Pro
Posts: 3,223
Thanks: 179
Fixes: 12
Registered: ‎01-06-2010

Re: Plusnet blocking CCTV remote viewing?

Mine is Android 9 Samsung A70 and work well with CCTV app. (if it was due to upgraded to Android 10 and the app not working then it not Plusnet problem at their end).

shandroid
Newbie
Posts: 4
Registered: ‎20-01-2020

Re: Plusnet blocking CCTV remote viewing?

2 Samsung's, one on 8.0 one 9.0 both working.
A Nokia on 9.1 working.
3 iPads all working.
2 Nokia's and a google pixel on Android 10 not working.
goldenfibre
Seasoned Pro
Posts: 3,223
Thanks: 179
Fixes: 12
Registered: ‎01-06-2010

Re: Plusnet blocking CCTV remote viewing?

I been test the CCTV using my mate phone with Android 10 (yup the CCTV will not work with Android 10) but maybe the third party app will get it updated soon to fix that!

 

Android 9 or below are no problem.

shandroid
Newbie
Posts: 4
Registered: ‎20-01-2020

Re: Plusnet blocking CCTV remote viewing?

Yeah I've been exchanging emails with swann for several weeks.
"Have you tried...?" Yes, I've tried all those things and I've stated all those things in the email.
I've suggested the issue with the app and Android 10 and been told to contact customer services who I've been unable to get through to.

Also tried contacting the app Devs but no response.