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Plusnet Mobile Text Message Issues

Anonymous
N/A

Plusnet Mobile Text Message Issues

Hi,

 

Some of our Plusnet Mobile customers may be affected by an issue preventing text messages from being sent. We’re working hard to resolve this as quickly as possible and will keep you updated on our community service status page https://goo.gl/egz4eU.

12 REPLIES
jewelie
Hooked
Posts: 7
Registered: 27-06-2016

Re: Plusnet Mobile Text Message Issues

Hi Ashleigh

 

Thanks for the update.  It's reassuring that you've spotted the problem and are dealing with it.  Smiley

I've found an apparent pattern, in case it helps with diagnosing the issue?

On both mine and my partners mobiles (ex LifeMobile customers, two different accounts, two different SIMs, two different phones and different messaging apps) single part texts (<160) seem to go through okay but multipart (>160) are getting blocked.  I don't know for certain if this is a genuine difference though, or if it's just statistical (i.e. a 3-part message has 3x the chance of failing.)

Warm Regards

Julie

x

 

jewelie
Hooked
Posts: 7
Registered: 27-06-2016

Re: Plusnet Mobile Text Message Issues

Scratch that; yeah, it's just a statistical pattern, not a true cause and effect.

kwilson
Dabbler
Posts: 10
Registered: 21-02-2014

Re: Plusnet Mobile Text Message Issues

I hope this gets sorted soon as it's really winding me up. Angry

microdot
Newbie
Posts: 1
Registered: 13-04-2017

Re: Plusnet Mobile Text Message Issues

Touch wood - seems to be some improvement from earlier this morning.

Tak777
Newbie
Posts: 2
Registered: 13-04-2017

Re: Plusnet Mobile Text Message Issues

Hi

This is still an Issue for me.

Unable to send any Texts.
Also Incoming texts are running over 12-24hrs late.
Not good really.

Hope you can get this sorted ASAP.


Thanks

Angelo
Hooked
Posts: 8
Thanks: 1
Registered: 13-04-2017

Re: Plusnet Mobile Text Message Issues

Touch wood all texts are being sent now
Anonymous
N/A

Re: Plusnet Mobile Text Message Issues

We’re pleased the issue some Plusnet Mobile customers may have had sending text messages has now been resolved. Thank you for your patience.

kwilson
Dabbler
Posts: 10
Registered: 21-02-2014

Re: Plusnet Mobile Text Message Issues

Hi Ashleigh
I hope so, thanks for letting us know.
milos71
Dabbler
Posts: 12
Thanks: 1
Registered: 10-12-2016

Re: Plusnet Mobile Text Message Issues

Would you care to enlighten us as to what caused the issue?

ChrisAtBristol
Rising Star
Posts: 68
Thanks: 18
Fixes: 2
Registered: 02-01-2017

Re: Plusnet Mobile Text Message Issues

@milos71

It would be interesting to know because I noticed that GiffGaff made an announcement on their forum last week that sending and receiving texts today (18/04/17) would be irregular for a few hours.

 

So is this some sort of upgrading or provisioning that all networks are doing. If it is upgrading take note PN that GG informed their customers.Roll eyes

 

Community Veteran
Posts: 6,262
Thanks: 433
Fixes: 39
Registered: 30-07-2007

Re: Plusnet Mobile Text Message Issues

The giffgaff announcement ONLY relates to SMS communication from Giffgaff e.g payment confirmation and goodbag expiry. It specifically says

(Emails and SMS that you send using your giffgaff phone will be unaffected).

So it doesn't seem to be a common upgrade across networks

ant16
Newbie
Posts: 1
Registered: 18-11-2016

Re: Plusnet Mobile Text Message Issues

I have this error 38, cant send text  Phone is Moto G5  ~ if I put the sim in my windows phone it works without error